用户数据删除说明

最后更新：2026 年 9 月 20 日

本页说明如何删除你在 BIGBROSTUDIO 的会员账号数据，包括通过 Google 或 Facebook 登录时我们收到的资料。

1. 我们自己保存了哪些登录数据

• 你在第三方平台上的用户标识（Google 的 sub / Facebook 的用户 ID）；
• 你授权共享的邮箱地址、昵称和头像链接；
• 登录时间、登录设备类型与大致国家/地区（用于安全审计）；
• 与该账号关联的订单记录（订单号、金额、状态、交付文件）。

我们不保存你在 Google 或 Facebook 的密码，也无法访问你在那些平台的任何其他数据。

2. 如何请求删除

请直接在网站在线客服或你的订单进度页留言说明「删除账号数据」，并注明：

• 你登录时使用的邮箱；
• 用哪种方式登录（Google / Facebook）；
• 如果记得，附上任一订单号。

我们会在 30 天内完成处理并在站内确认。

3. 删除范围

• 立即删除：登录身份记录（含第三方用户标识、昵称、头像链接）、全部登录会话、登录审计明细。
• 保留但脱敏：已完成订单的必要交易记录（金额、日期、订单状态）。依据会计与税务要求，这类记录需要保留，但会与你的账号解除关联并移除个人联系方式。
• 可一并删除：你上传的原始照片与成品文件。请在留言中明确说明，否则我们会按订单交付需要保留。

4. 自行解除第三方授权

你也可以随时在第三方平台侧撤销授权，我们会立即失去访问权限：

• Google：myaccount.google.com/permissions
• Facebook：设置 → 应用和网站 → 找到本应用 → 移除

撤销授权不会自动删除我们已保存的订单记录，如需删除请按第 2 节在站内留言。

User Data Deletion

Last updated: 20 September 2026

This page explains how to request deletion of your BIGBROSTUDIO account data, including the information we receive when you sign in with Google or Facebook.

1. What we store from sign-in

• The user identifier from the provider (Google sub / Facebook user ID);
• The email address, display name and avatar URL you agreed to share;
• Sign-in timestamps, device type and coarse country (security auditing only);
• Orders linked to that account (order number, amount, status, delivered files).

We never receive your Google or Facebook password, and we cannot access any other data on those platforms.

2. How to request deletion

Please message us through on-site chat or leave a message on your order tracking page with the subject or note “Delete my account data”, including the email address you signed in with and the provider you used (Google or Facebook). We complete requests within 30 days and confirm on-site.

3. What gets deleted

• Deleted immediately: sign-in identity records (provider user ID, name, avatar URL), all sessions, and sign-in audit entries.
• Retained but anonymised: minimal transaction records for completed orders (amount, date, status), as required for accounting and tax purposes. These are unlinked from your account and stripped of contact details.
• Deleted on request: uploaded source photos and delivered files, if you ask for this explicitly in your message.

4. Revoke access yourself

You can also revoke our access from the provider at any time:

• Google: myaccount.google.com/permissions
• Facebook: Settings → Apps and Websites → select this app → Remove

Revoking access does not automatically delete order records we already hold; message us on-site as described above if you want those removed.